Terms & Conditions

For problems with availability please phone toll free numbers for the park to gain additional information.
Check in time is 2.00pm. Check out time is 10.00am.( this may vary between accommodation types)


  • If arriving outside of these hours please contact the property on the day of arrival for late check in procedures.
  • Extra persons attract additional charges.
  • Payment required in full upon check-in.
  • Maximum 4 adults per cabin.
  • Confirmation of your reservation means you are agreeing to abide by our park rules. Any breach of rules, booking terms or conditions will result in removal from the property and forfeit of fees.
  • Reservations are not permitted by persons under the age of 18 years and no unaccompanied minors.
  • Group and Disabled Bookings are not available online. Please call the property for further details or submit an email enquiry. A security deposit of $50 per head will be required for all group bookings of six or more people.
  • All tariffs are subject to change without notice.
  • Guests agree as a condition of booking that any damage caused to park property may be reimbursed by a non refundable charge against guests credit cards.
  • Pets are not permitted at any time.
  • Special requests made when booking online cannot be guaranteed.
  • Discounts without a promocode are not available when booking online. 
  • The content of this site is copyright to Port Stephens Treescape
  • Apart from any use permitted under the Copyright Act 1968, no part of any such content may be reproduced, modified, adapted or published in any way for any commercial purpose whatsoever.


CANCELLATION POLICY:

General Port Stephens Treescape Accommodation Cancellation Policy for online & General bookings:

  • Reservations cancelled with less than 7 days notice prior to arrival time will forfeit 50% of the deposit*.
  • Reservations cancelled more than 7 days notice prior to arrival time will receive a credit letter or refund less the $50 processing charge. Bookings cancelled mid stay are non refundable. 

*Deposit is first 2 nights tariff for accommodation and sites.

Please note full payment prior to arrival is preferred. This policy also applies to group bookings.

Note: For all online Bookings - Full payment is required on booking. 


Christmas School Holidays Cancellation Policy

  • Reservations cancelled from 1st November will incur a 2 night tariff penalty* 
  • Reservations cancelled prior to November will forfeit 50% of the deposit* 

* Deposit is 1st nights tariff for accommodation*

* Deposit is $200 for powered and unpowered sites*

*Bookings cancelled mid stay are non refundable. This policy also applies to group bookings.


Treescape Property Rules and Regulations

Download current Rules and Regulations

To ensure the comfort and safety of all our guests, we would ask that you take a few minutes to familiarise yourself with our Property Rules and Regulations.

To ensure the comfort and safety of all our guests, we would ask that you take a few minutes to familiarise yourself with our Property Rules and Regulations.
1 Speed Limits - For the safety of all guests, please keep speed limit to 8km/h (walking speed) at all times.
2. Follow reasonable direction- Guests are required to follow any reasonable direction given by Park Staff or Security Personnel during their stay within the holiday park. Failure to comply with these directions may result in eviction from the park.
3. Offensive Behaviour & Excessive Noise- Drunkenness, offensive, aggressive or threatening behaviour will not be tolerated excessive noise will not be tolerated under any circumstances. Persons displaying this type of conduct will be removed from the park. Please remember to keep your televisions and radios at a volume that will not disturb your neighbours. All noise of a disruptive nature is to cease by 10.00pm.
4. Damage to Property- Willful damage to park or guest property or tampering with park or guest property will not be tolerated under any circumstances. This type of conduct will result in eviction from the park.
5. Presentation of a valid credit card is required on check in. Full payment is also required on arrival.
6.Security Gates are in operation. Guests arriving after 5.00pm should contact reception for access Instructions
7. No pets are permitted onsite at any time.
8. Departure Time is 10.00am. If departing prior to reception opening please lock your cabin and call the afterhours number to arrange the drop off of your keys.
9. Day Visitors – All Day Visitors are required to report to reception on arrival to sign in. Guests are responsible for the conduct of their visitors and a fee is applicable for day visitors or overnight stays. Visitors cars must be left outside the property unless permission is obtained to bring them in.
10. Vehicles and Boats are to be parked in designated parking areas and must not be parked on roadways, walkways or other sites within the property. Additional vehicles must be parked outside the property perimeter unless special arrangements have been made with reception. (Only one car is allowed in the park to each room unless prior arrangements for extra cars are made with the Management.)
11. Bikes, Skateboards & Roller Blades must not be used in driveway or around boomgates. The management of the park is not responsible for any accident or injury caused whilst riding or skating in the park. Normal road rules apply in park grounds. Helmets must be worn whilst riding on roads.
12. Amenities are not to be used by children under the age of 8 years unless accompanied by an adult
13. Accommodation- an additional charge of $60.00 per hour will be charges for rooms not left in a reasonably clean condition.
14.Trenches- Guests are requested not to dig trenches around tents.
15. Fish Cleaning is not permitted within the Property.
16. Storm Water Drains- please do not empty sink waste water into the storm water drains
17. Open fires are not permitted onsite. Barbeques- only gas or electric are permitted. Portable Butane (lunchbox style) cookers are not permitted within the Park
18. Rubbish- All rubbish is to be placed in the bins provided.
19. Generators are not to be used whilst in the park.
20. Pool Hours are from 8am-8pm. No glass is permitted in the pool area. Children under the age of 12 must be supervised in the pool area at all times.
21. No Responsibility is taken by the Reserve Trust Manager or it's representatives for personal injury damage or loss of property. Guests are responsible to secure their belongings at all times.No responsibility is taken by Council or the Management for personal injury, damage to or loss of property or whilst undertaking in programmed property activities.



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